2020 Jeep Grand Cherokee Problems, Recalls & Reliability
353 owner complaints sit in the federal file for the 2020 Jeep Grand Cherokee, alongside 3 recall campaigns and 1 defect investigation. It scores 11/100 on the trouble index — one of this model's quieter years. Electrical leads the reports, typically around 14,800 miles.
One of the quieter years. Relative to its siblings, the 2020 Jeep Grand Cherokee has drawn well-below-average complaint volume with at least four years on the road.
Better year
Where 2020 sits among all Grand Cherokee years
What owners report
“The screen in my car will get stuck on my reverse camera, freeze that way for minutes after I've put the car into drive. It will also randomly cut off and back on which is distracting and annoying.”— owner report to NHTSA, 2020 Grand Cherokee
“Entertainment screen is delaminating. Other VIN’s have this issue and a recall. Jeep will not acknowledge that recall for this VIN.”— owner report to NHTSA, 2020 Grand Cherokee
“Transmission lost power while driving. Was not able to keep rate of speed. Car stopped and would not go into gear stranded in traffic.”— owner report to NHTSA, 2020 Grand Cherokee
“Transmission system failed causing slipping when going into 3rd gear. Dealership inspected it and is telling me the output shaft has to be replaced. The check engine light came on when it started slipping.”— owner report to NHTSA, 2020 Grand Cherokee
Mileage when trouble shows up
Among the 81 reports that include an odometer reading, problems most often appear around 13,170 miles. Half of those reports fall between 4,000 and 38,000 miles — a useful range to weigh against the mileage of the exact car you're looking at.
Recalls (3)
Chrysler (FCA US, LLC) is recalling certain 2014-2019 Ram 1500 and 2014-2020 Jeep Grand Cherokee vehicles equipped with 3.0L Diesel engines. The crankshaft position sensor tone wheel may delaminate, causing the engine to lose its ability to synchronize the…
Fix: Dealers will update the powertrain control module software to maintain vehicle propulsion, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed August 3,…
Chrysler (FCA US, LLC) is recalling certain 2014-2020 Jeep Grand Cherokee, and 2014-2019 Ram 1500 vehicles equipped with 3.0L diesel engines. A high pressure fuel pump (HPFP) failure may introduce internal debris into the fuel system, potentially resulting…
Fix: Dealers will replace the HPFP, and inspect and replace, if necessary, additional fuel system components, free of charge. Interim notification letters informing owners of the safety risk were mailed…
Chrysler (FCA US LLC) is recalling certain 2020 Jeep Gladiator and Jeep Cherokee, 2019-2020 Ram 1500 Pickup, Ram 2500 Pickup, Ram 3500 Pickup, Chrysler Pacifica, Dodge Durango, Jeep Grand Cherokee, Jeep Wrangler, and Jeep Renegade and 2019 Dodge Challenger…
Fix: Chrysler has notified owners, and dealers will update the radio display software, free of charge. Optionally, owners can choose to remotely update their software via an Over-The-Air (OTA) update…
Federal defect investigations
Led to recall campaign 24V957.
Complaint history for this model year
When owners filed their reports — a long tail means problems kept surfacing for years.
Questions buyers ask
Is the 2020 Jeep Grand Cherokee reliable?
The 2020 Jeep Grand Cherokee drew 353 complaints in federal safety records — one of this model's quieter years. Its trouble index is 11/100, scored against the model's worst year (2014).
What are the most common 2020 Jeep Grand Cherokee problems?
The top reported problems for the 2020 Jeep Grand Cherokee are electrical (71 complaints), other (59), and engine (56).
At what mileage do 2020 Jeep Grand Cherokee problems show up?
Owners most often report 2020 Jeep Grand Cherokee problems around 13,170 miles. Half of all reports that include an odometer reading fall between 4,000 and 38,000 miles.
Does the 2020 Jeep Grand Cherokee have recalls?
3 recall campaigns apply to the 2020 Jeep Grand Cherokee. Recall repairs are free at any franchised dealer.
Every number on this page is a count of records in the federal complaint, recall, and investigation files published by NHTSA's Office of Defects Investigation. Check any specific vehicle's open recalls by VIN at nhtsa.gov/recalls.