2020 Chrysler Pacifica Problems, Recalls & Reliability
259 owner complaints sit in the federal file for the 2020 Chrysler Pacifica, alongside 5 recall campaigns and 2 defect investigations. It scores 12/100 on the trouble index — one of this model's quieter years. Electrical leads the reports.
One of the quieter years. Relative to its siblings, the 2020 Chrysler Pacifica has drawn well-below-average complaint volume with at least four years on the road.
Better year
Where 2020 sits among all Pacifica years
What owners report
“The start/stop system fails while car is running. Power not delivered appropriately resulting in check engine light coming on and entire car shaking. Only 62k miles. Started at 58k.”— owner report to NHTSA, 2020 Pacifica
“The contact owns a 2020 Chrysler Pacifica. The contact stated while driving at an undisclosed speed, the vehicle stalled after coming to a stop. No warning light was illuminated. The vehicle was taken to the dealer, and the dealer confirmed that the vehicle performed as designed. The vehicle was…”— owner report to NHTSA, 2020 Pacifica
“I came to a stop at a stop sign yet again & the emergency brake engaged & put the car in park & shut itself off. I’ve lost count of how many of these forms I’ve filled out & how many times it’s happened and NOTHING IS GETTING SOLVED!!”— owner report to NHTSA, 2020 Pacifica
“The start/stop warning light came on randomly. Then shortly after when driving the van the power steering randomly goes out and then comes back on.”— owner report to NHTSA, 2020 Pacifica
Mileage when trouble shows up
Among the 36 reports that include an odometer reading, problems most often appear around 39,000 miles. Half of those reports fall between 7,200 and 88,000 miles — a useful range to weigh against the mileage of the exact car you're looking at.
Recalls (5)
Chrysler (FCA US, LLC) is recalling certain 2020-2022 Pacifica Plug-In Hybrid Electric (PHEV) vehicles. The battery pack may cause a vehicle fire, even when the vehicle is parked with the ignition in the "Off" position.
Fix: Owners are advised not to charge their vehicles, and to park outside and away from structures, until their vehicle is repaired. Dealers will update the high voltage battery pack control module…
Rollx Vans (Rollx) is recalling certain GMC Yukon, Sierra, Chevrolet Express 2500, Ford Transit, E-250, Toyota Sienna, Sienna Hybrid, Honda Odyssey, Chrysler Town and Country, Voyager, Pacifica, Dodge Grand Caravan, and Ram Promaster vehicles equipped with…
Fix: Rollx will work with Q'Straint to inspect and replace the retractors as necessary, free of charge. Owner notification letters were mailed February 5, 2026. Owners may contact Rollx's customer service…
Chrysler (FCA US, LLC) is recalling certain 2020-2023 Pacifica and 2020-2021, 2023 Voyager vehicles. An improperly secured connector for the side curtain air bags may prevent the air bags from deploying. As such, these vehicles fail to comply with the…
Fix: Dealers will secure the connector, free of charge. All vehicles have been remedied. Owner notification letters were mailed October 22, 2024. Owners may contact FCA customer service at…
Chrysler (FCA US, LLC) is recalling certain 2017-2023 Pacifica Plug-In Hybrid Electric vehicles (PHEVs). An internal transmission wiring connector may short circuit, resulting in an unexpected engine shutdown.
Fix: Dealers will update the Power Inverter Module (PIM) software and, if necessary, update the instrument panel cluster (IPC) and the electronic control module (ECM) software, free of charge. FCA US…
Chrysler (FCA US LLC) is recalling certain 2020 Jeep Gladiator and Jeep Cherokee, 2019-2020 Ram 1500 Pickup, Ram 2500 Pickup, Ram 3500 Pickup, Chrysler Pacifica, Dodge Durango, Jeep Grand Cherokee, Jeep Wrangler, and Jeep Renegade and 2019 Dodge Challenger…
Fix: Chrysler has notified owners, and dealers will update the radio display software, free of charge. Optionally, owners can choose to remotely update their software via an Over-The-Air (OTA) update…
Federal defect investigations
Still open as of the last data refresh. An investigation is not a recall; it may close with no action. All open investigations →
Component: ELECTRICAL SYSTEM:WIRING
On July 22, 2022, the Office of Defects Investigation (ODI) opened investigation PE22-008 regarding complaints alleging a loss of motive power condition potentially due to a transmission malfunction in Model Years 2019-2021 Chrysler Pacifica Plug-In Hybrid Electric Vehicles (PHEV). On January 17,…
Led to recall campaign 23V010.
Technical service bulletins
550 manufacturer communications — service bulletins, the biggest share on electrical and body & structure — are on file for the 2020 Chrysler Pacifica. A TSB is factory repair guidance, not a recall — the repair is not automatically free.
See the 2020 Pacifica TSB list →
Complaint history for this model year
When owners filed their reports — a long tail means problems kept surfacing for years.
Questions buyers ask
Is the 2020 Chrysler Pacifica reliable?
The 2020 Chrysler Pacifica drew 259 complaints in federal safety records — one of this model's quieter years. Its trouble index is 12/100, scored against the model's worst year (2017).
What are the most common 2020 Chrysler Pacifica problems?
The top reported problems for the 2020 Chrysler Pacifica are electrical (61 complaints), engine (54), and transmission & drivetrain (38).
At what mileage do 2020 Chrysler Pacifica problems show up?
Owners most often report 2020 Chrysler Pacifica problems around 39,000 miles. Half of all reports that include an odometer reading fall between 7,200 and 88,000 miles.
Does the 2020 Chrysler Pacifica have recalls?
5 recall campaigns apply to the 2020 Chrysler Pacifica. At least one carries a do-not-drive or park-outside warning — check your VIN before driving.
Every number on this page is a count of records in the federal complaint, recall, and investigation files published by NHTSA's Office of Defects Investigation. Check any specific vehicle's open recalls by VIN at nhtsa.gov/recalls.