2004 Cadillac SRX Problems, Recalls & Reliability
324 owner complaints sit in the federal file for the 2004 Cadillac SRX, alongside 7 recall campaigns and 2 defect investigations. It scores 58/100 on the trouble index — a below-average year for this model. Other leads the reports, typically around 75,662 miles.
Below average
Where 2004 sits among all SRX years
What owners report
“Service theft system came on one day and it wont give me the key back i have to take it out manualy also wont read miles, temperature, fuel and sometimes while on the road it will die completely, it reads service theft system and service stability”— owner report to NHTSA, 2004 SRX
“Ignition switch problems described in 2014 recall, but vin is not listed in the recall. Engine shuts off while driving down the freeway.”— owner report to NHTSA, 2004 SRX
“Exhaust pipe so hot after driving that it burned my knee when brushed against it taking items out of rear storage area. 2004 srx cadillac”— owner report to NHTSA, 2004 SRX
“Vehicle has been making a loud clicking sound when i'm stopped and take off took to my local mechanic and was diagnosed as the transfer case slipping! I have to small children i drive daily and have read this is a ongoing issue with these vehicles”— owner report to NHTSA, 2004 SRX
“2004 srx stability sys ready comes on and the steering pulls left or right abs light , brake light , comes on no one seems to know what it is or what to do help”— owner report to NHTSA, 2004 SRX
“Power steering engages on its own and causes problems when i am turning into traffic. There is a problem with the power steering pump that is causing it to turn only when in motion and it is still hard to turn.”— owner report to NHTSA, 2004 SRX
Mileage when trouble shows up
Among the 250 reports that include an odometer reading, problems most often appear around 70,188 miles. Half of those reports fall between 38,000 and 108,000 miles — a useful range to weigh against the mileage of the exact car you're looking at.
Recalls (7)
This defect can affect the safe operation of the airbag system. Until this recall is performed, customers should remove all items from their key rings, leaving only the ignition key. The key fob (if applicable), should also be removed from the key ring.…
Fix: GM will notify owners, and dealers will install two key rings and an insert in the key slot or a cover over the key head on all ignition keys, free of charge. The recall began on September 15, 2014.…
GM IS RECALLING 17,301 MY 2004 CADILLAC SRX VEHICLES EQUIPPED WITH AN AUTOMATIC TRANSMISSION. SOME OF THESE VEHICLES HAVE A CONDITION IN WHICH THE TRANSMISSION SHIFT LEVER CAN BE MOVED FROM THE "PARK" POSITION WITH THE IGNITION "ON" AND WITHOUT THE OPERATOR…
Fix: DEALERS WILL REPLACE THE PAWL STOPPER AND A BUSHING WITHIN THE SHIFTER ASSEMBLY FREE OF CHARGE. THE RECALL BEGAN ON DECEMBER 3, 2008. OWNERS MAY CONTACT CADILLAC AT 1-800-982-2339 OR THROUGH THEIR…
CERTAIN PASSENGER VEHICLES FAIL TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 124, 'ACCELERATOR CONTROL SYSTEMS.' IF ONE OF THE TWO ACCELERATOR PEDAL RETURN SPRINGS FAILS AND THE TEMPERATURE IS -22 DEGREES F TO -40 DEGREES F,…
Fix: DEALERS WILL REPLACE THE ACCELERATOR PEDAL ASSEMBLY. THIS RECALL BEGAN ON MARCH 8, 2005. OWNERS MAY CONTACT CADILLAC AT 1-866-982-2339 OR PONTIAC AT 1-800-620-7668.
ON CERTAIN PASSENGER VEHICLES, AN INTERACTION BETWEEN THE SENSING AND DIAGNOSTIC MODULE AND VEHICLE'S ELECTRICAL SYSTEM MAY CAUSE THE DRIVER'S FRONTAL AIR BAG AND/OR ROOF-MOUNTED SIDE IMPACT AIR BAG TO DEPLOY WHEN THE IGNITION KEY IS TURNED TO THE "ON"…
Fix: DEALERS WILL REPLACE THE SENSING AND DIAGNOSTIC MODULE FREE OF CHARGE. THE RECALL BEGAN ON MAY 20, 2005. OWNERS MAY CONTACT CADILLAC AT 1-866-982-2339.
ON CERTAIN PASSENGER VEHICLES INVOLVED IN THIS CAMPAIGN, THE LOWER CONTROL ARM BALL STUD NUT/WASHER ASSEMBLIES WITH WASHERS WERE MADE OF THE WRONG MATERIAL. THE WASHERS MAY FRACTURE AND BECOME LOOSE OR FALL AWAY FROM THE VEHICLE, REDUCING CLAMP LOAD.…
Fix: DEALERS WILL INSPECT THE BALL STUD JOINTS AND MEASURE THE TORQUE OF THE NUT FOR ALL FRONT LOWER CONTROL ARMS IN ALL MODELS AFFECTED AS WELL AS THE REAR LOWER CONTROL ARMS ON THE XLR AND CORVETTE. IF…
ON CERTAIN PASSENGER VEHICLES EQUIPPED WITH ALL WHEEL DRIVE, THE ANTILOCK BRAKE SYSTEM (ABS) MAY IMPROPERLY TEMPORARILY ISOLATE THE DRIVER FROM THE FOUNDATION BRAKE SYSTEM FOR A MAXIMUM OF 1.25 SECONDS.
Fix: DEALERS WILL REPROGRAM THE ABS TRACTION CONTROL SYSTEM CONTROLLER. OWNER NOTIFICATION BEGAN ON MAY 10, 2004. OWNERS SHOULD CONTACT CADILLAC AT 1-866-982-2339.
CERTAIN PASSENGER AND SPORT UTILITY VEHICLES FAIL TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 207, "SEATING SYSTEMS." ONE OR BOTH FRONT ANCHOR TABS FOR THE FRONT BUCKET SEATS ARE NOT ENGAGED IN THE FLOOR PAN REINFORCEMENT…
Fix: DEALERS WILL ENSURE THAT BOTH FRONT ANCHOR TABS ARE FULLY SEATED IN THE FLOOR PAN REINFORCEMENT SLOTS. OWNER NOTIFICATION BEGAN SEPTEMBER 19, 2003. OWNERS SHOULD CONTACT GM AT 1-800-458-8006.
Federal defect investigations
Technical service bulletins
622 manufacturer communications — service bulletins, the biggest share on electrical and engine — are on file for the 2004 Cadillac SRX. A TSB is factory repair guidance, not a recall — the repair is not automatically free.
Complaint history for this model year
When owners filed their reports — a long tail means problems kept surfacing for years.
Questions buyers ask
Is the 2004 Cadillac SRX reliable?
The 2004 Cadillac SRX drew 324 complaints in federal safety records — a below-average year for this model. Its trouble index is 58/100, scored against the model's worst year (2010).
What are the most common 2004 Cadillac SRX problems?
The top reported problems for the 2004 Cadillac SRX are other (73 complaints), electrical (44), and engine (35).
At what mileage do 2004 Cadillac SRX problems show up?
Owners most often report 2004 Cadillac SRX problems around 70,188 miles. Half of all reports that include an odometer reading fall between 38,000 and 108,000 miles.
Does the 2004 Cadillac SRX have recalls?
7 recall campaigns apply to the 2004 Cadillac SRX. Recall repairs are free at any franchised dealer.
Every number on this page is a count of records in the federal complaint, recall, and investigation files published by NHTSA's Office of Defects Investigation. Check any specific vehicle's open recalls by VIN at nhtsa.gov/recalls.