TSB T-SB-0086-25 — Toyota Service bulletin
T-SB-0086-25 is a service bulletin on file with NHTSA for the Toyota Highlander, 2020–2023 model years. A TSB is factory repair guidance, not a recall — the repair is not automatically free.
What the bulletin says. Some 2020 – 2023 model year Highlander and Highlander Hybrid vehicles may exhibit a condition in which the Power Back Door (PBD) will not open or close and/or stops moving while opening or closing. A modified PBD unit assembly is available to address these conditions.
NHTSA's own summary of the document, quoted from the public manufacturer-communications file.
Vehicles and model years T-SB-0086-25 names
| Vehicle | Model years |
|---|---|
| Toyota Highlander | 2020, 2021, 2022, 2023 |
Every document filed under T-SB-0086-25
| Document ID | Filed | Type |
|---|---|---|
| T-SB-0086-25 | November 18, 2025 | Service bulletin |
What T-SB-0086-25 covers
Body & structure — the component vocabulary NHTSA files this communication under.
Questions buyers ask
What is TSB T-SB-0086-25?
T-SB-0086-25 is a service bulletin filed with NHTSA by Toyota, covering the Toyota Highlander across the 2020–2023 model years. NHTSA's summary reads: Some 2020 – 2023 model year Highlander and Highlander Hybrid vehicles may exhibit a condition in which the Power Back Door (PBD) will not open or close and/or stops moving while opening or closing. A modified PBD unit assembly is available to address these conditions.
Which vehicles does T-SB-0086-25 cover?
NHTSA's file names Toyota Highlander (2020–2023). A bulletin number can be re-issued against more vehicles later, so check the model-year list on this page against your own.
Is TSB T-SB-0086-25 a recall, and is the repair free?
No. T-SB-0086-25 is repair guidance the manufacturer sent its dealers, not a safety defect finding. You pay for the work unless the vehicle is still under warranty. Recall repairs, by contrast, are always free.
How do I get the full text of T-SB-0086-25?
Take the document ID to a dealer's service desk, or search NHTSA's manufacturer-communications records. This page carries every document ID filed under T-SB-0086-25, its date, and NHTSA's own summary from the public file.
Every number on this page is a count of records in the federal complaint, recall, and investigation files published by NHTSA's Office of Defects Investigation. This page lists only what NHTSA's manufacturer-communications file records under T-SB-0086-25. Check any specific vehicle's open recalls by VIN at nhtsa.gov/recalls.