TSB 25P28 — Ford Manufacturer communication
25P28 is a manufacturer communication on file with NHTSA for 3 Ford models, 2017–2021 model years. A TSB is factory repair guidance, not a recall — the repair is not automatically free.
What the bulletin says. Certain Model Year Multiple Vehicles Ford Pass/Lincoln Way Connectivity Concerns
NHTSA's own summary of the document, quoted from the public manufacturer-communications file.
Vehicles and model years 25P28 names
| Vehicle | Model years |
|---|---|
| Ford EcoSport | 2019 |
| Ford F-150 | 2017, 2018, 2019, 2020 |
| Ford Mustang Mach-E | 2021 |
Every document filed under 25P28
| Document ID | Filed | Type |
|---|---|---|
| 25P28 | September 17, 2025 | Manufacturer communication |
Questions buyers ask
What is TSB 25P28?
25P28 is a manufacturer communication filed with NHTSA by Ford, covering 3 Ford models across the 2017–2021 model years. NHTSA's summary reads: Certain Model Year Multiple Vehicles Ford Pass/Lincoln Way Connectivity Concerns
Which vehicles does 25P28 cover?
NHTSA's file names Ford EcoSport (2019); Ford F-150 (2017–2020); Ford Mustang Mach-E (2021). A bulletin number can be re-issued against more vehicles later, so check the model-year list on this page against your own.
Is TSB 25P28 a recall, and is the repair free?
No. 25P28 is repair guidance the manufacturer sent its dealers, not a safety defect finding. You pay for the work unless the vehicle is still under warranty. Recall repairs, by contrast, are always free.
How do I get the full text of 25P28?
Take the document ID to a dealer's service desk, or search NHTSA's manufacturer-communications records. This page carries every document ID filed under 25P28, its date, and NHTSA's own summary from the public file.
Every number on this page is a count of records in the federal complaint, recall, and investigation files published by NHTSA's Office of Defects Investigation. This page lists only what NHTSA's manufacturer-communications file records under 25P28. Check any specific vehicle's open recalls by VIN at nhtsa.gov/recalls.