2020 Tesla Model X Problems, Recalls & Reliability
212 owner complaints sit in the federal file for the 2020 Tesla Model X, alongside 10 recall campaigns and 11 defect investigations. It scores 29/100 on the trouble index — a middle-of-the-pack year for this model. Driver assistance leads the reports.
Typical
Where 2020 sits among all Model X years
What owners report
“When I'm using the driving assistance on the highway, and I'm doing like 60 or 70 mph, all of a sudden the car brakes to 45mph if it (falsely) thinks we are in a construction zone I believe. I have almost gotten in 3 accidents because the car suddenly brakes hard on its own, without me braking.”— owner report to NHTSA, 2020 Model X
“Making a loud squeaky noise and knocking while I turn. The noise is coming from the steering and front suspension arms I believe.”— owner report to NHTSA, 2020 Model X
“While i was parking, my tesla model x suddenly accelerated into my office building. I am sure that my foot was on the brake at the time.”— owner report to NHTSA, 2020 Model X
Mileage when trouble shows up
Among the 49 reports that include an odometer reading, problems most often appear around 6,000 miles. Half of those reports fall between 3,600 and 11,840 miles — a useful range to weigh against the mileage of the exact car you're looking at.
Recalls (10)
Tesla, Inc. (Tesla) is recalling certain 2012-2024 Model S, 2015-2024 Model X, 2017-2023 Model 3, and 2020-2023 Model Y vehicles. In the event of an unbelted driver, the seat belt warning light and audible chime may not activate as intended. As such, these…
Fix: Tesla will release an over-the-air (OTA) software update. Owner notification letters were mailed July 26, 2024. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this…
Tesla, Inc. (Tesla) is recalling certain 2013, 2018-2021 Model S, 2020-2021 Model X, 2018-2022 Model 3, and 2020-2022 Model Y vehicles. A factory reset muted the Pedestrian Warning System (PWS) sounds. As such, these vehicles fail to comply with the…
Fix: Tesla released an over-the-air (OTA) software update, release 2023.44.30.14, free of charge. Owner notification letters were mailed April 27, 2024. Owners may contact Tesla customer service at…
Tesla, Inc. (Tesla) is recalling certain 2012-2023 Model S, 2016-2024 Model X, 2017-2023 Model 3, 2019-2024 Model Y, and 2024 Cybertruck vehicles. An incorrect font size is displayed on the instrument panel for the Brake, Park, and Antilock Brake System…
Fix: Tesla began releasing an over-the-air (OTA) software update, free of charge. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-24-00-003.
Tesla, Inc. (Tesla) is recalling 2012-2023 Model S, 2016-2023 Model X, 2017-2023 Model 3, and 2020-2023 Model Y vehicles equipped with all versions of Autosteer leading up to the version(s) that contains the recall remedy. In certain circumstances when…
Fix: Tesla will release an over-the-air (OTA) software update, free of charge. Owner notification letters were mailed February 10, 2024. Owners may contact Tesla customer service at 1-877-798-3752.…
Tesla, Inc. (Tesla) is recalling certain 2016-2023 Model S, Model X, 2017-2023 Model 3, and 2020-2023 Model Y vehicles equipped with Full Self-Driving Beta (FSD Beta) software or pending installation. The FSD Beta system may allow the vehicle to act unsafe…
Fix: Tesla will release an over-the-air (OTA) software update, free of charge. Owner notification letters were mailed April 15, 2023. Owners may contact Tesla customer service at 1-877-798-3752.…
Tesla, Inc. (Tesla) is recalling certain 2017-2021 Model S and Model X vehicles. The electronic power assist steering (EPAS) system may experience a loss of power steering assist when driving on rough roads or after hitting a pothole.
Fix: Tesla has released an over-the-air (OTA) software update to recalibrate the EPAS system, free of charge. Owner notification letters were mailed December 31, 2022. Owners may contact Tesla customer…
Tesla, Inc. (Tesla) is recalling certain 2020-2022 Model Y, Model X, Model S, and 2017-2022 Model 3 vehicles. The Boombox function allows sounds to be played through an external speaker while the vehicle is in motion, which may obscure the Pedestrian Warning…
Fix: Tesla will perform an over-the-air (OTA) software update that will disable the Boombox functionality when the vehicle is in Drive, Neutral and Reverse modes, including Summon and Smart Summon, free…
Tesla, Inc. (Tesla) is recalling certain 2020-2022 Model S, Model X, Model Y, and 2017-2022 Model 3 vehicles. The Boombox function allows sounds to be played through an external speaker while the vehicle is in motion, which may obscure the Pedestrian Warning…
Fix: Tesla will perform an over-the-air (OTA) software update that will disable the Boombox functionality when the vehicle is in Drive, Neutral and Reverse modes, free of charge. Owner notification…
Tesla, Inc. (Tesla) is recalling certain 2016-2022 Model S and Model X, 2017-2022 Model 3, and 2020-2022 Model Y vehicles. The "rolling stop" functionality available as part of the Full Self-Driving (Beta) software may allow the vehicle to travel through an…
Fix: Tesla will perform an over-the-air (OTA) software update that disables the "rolling stop" functionality, free of charge. Owner notification letters were mailed March 28, 2022. Owners may contact…
Tesla, Inc. (Tesla) is recalling certain 2017-2021 Model S, Model 3, Model X, and 2020-2021 Model Y vehicles operating software version 2021.36.5.2. A communication error may cause false forward-collision warning (FCW) or unexpected activation of the…
Fix: Tesla Service has released an over-the-air (OTA) software update, free of charge. The recall began October 25, 2021. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for…
Federal defect investigations
Still open as of the last data refresh. An investigation is not a recall; it may close with no action. All open investigations →
Component: ELECTRICAL SYSTEM:ADAS
The Office of Defects Investigation (ODI) is opening this Engineering Analysis to evaluate Tesla’s Full Self Driving Beta and Full Self Driving (Supervised) (collectively, FSD) degradation detection system. The focus of this investigation will be to assess the system’s ability, when encountering…
Model years named: 2016, 2017, 2018, 2019, 2020, 2021, 2022, 2023, 2024, 2025, 2026
Component: ELECTRICAL SYSTEM:ADAS
The Office of Defects Investigation (“ODI”) is opening this Preliminary Evaluation (PE) to assess the scope, frequency, and potential safety consequences of FSD executing driving maneuvers that constitute traffic safety violations. This investigation concerns versions of FSD that Tesla has labeled…
Model years named: 2016, 2017, 2018, 2019, 2020, 2021, 2022, 2023, 2024, 2025
Component: ELECTRICAL SYSTEM:ADAS
The Office of Defects Investigation (“ODI”) has identified numerous incident reports submitted by Tesla, Inc. (“Tesla”) in response to Standing General Order 2021-01 (the “SGO”), in which the reported crashes occurred several months or more before the dates of the reports. The majority of these…
Model years named: 2016, 2017, 2018, 2019, 2020, 2021, 2022, 2023, 2024, 2025
Component: ELECTRICAL SYSTEM:ADAS:DRIVER MONITORING:SOFTWARE
The Office of Defects Investigation (ODI) is opening a Recall Query to assess the remedy adequacy of Recall 23V838. On December 12, 2023, Tesla filed a Defect Information Report (Recall 23V838) applicable to all Tesla models produced and equipped with any version of its Autopilot system, which…
Model years named: 2016, 2017, 2018, 2019, 2020, 2021, 2022, 2023, 2024
Component: VEHICLE SPEED CONTROL
The Office of Defects Investigation (ODI) received a petition requesting that ODI reevaluate its decision to deny DP20-001 on the basis that intermittent high electrical current demands on the vehicles' 12VDC systems may have caused some or all of the incidents examined by ODI in DP20-001. The…
Model years named: 2016, 2017, 2018, 2019, 2020, 2021, 2022, 2023
Led to recall campaign 22V063000.
Led to recall campaign 23V085.
Technical service bulletins
70 manufacturer communications — service bulletins, the biggest share on electrical and steering — are on file for the 2020 Tesla Model X. A TSB is factory repair guidance, not a recall — the repair is not automatically free.
See the 2020 Model X TSB list →
Complaint history for this model year
When owners filed their reports — a long tail means problems kept surfacing for years.
Questions buyers ask
Is the 2020 Tesla Model X reliable?
The 2020 Tesla Model X drew 212 complaints in federal safety records — a middle-of-the-pack year for this model. Its trouble index is 29/100, scored against the model's worst year (2016).
What are the most common 2020 Tesla Model X problems?
The top reported problems for the 2020 Tesla Model X are driver assistance (45 complaints), suspension (37), and electrical (29).
At what mileage do 2020 Tesla Model X problems show up?
Owners most often report 2020 Tesla Model X problems around 6,000 miles. Half of all reports that include an odometer reading fall between 3,600 and 11,840 miles.
Does the 2020 Tesla Model X have recalls?
10 recall campaigns apply to the 2020 Tesla Model X. Recall repairs are free at any franchised dealer.
Every number on this page is a count of records in the federal complaint, recall, and investigation files published by NHTSA's Office of Defects Investigation. Check any specific vehicle's open recalls by VIN at nhtsa.gov/recalls.