2020 Dodge Journey Problems, Recalls & Reliability
88 owner complaints sit in the federal file for the 2020 Dodge Journey, alongside 1 recall campaign and 2 defect investigations. It scores 4/100 on the trouble index — one of this model's quieter years. Electrical leads the reports.
One of the quieter years. Relative to its siblings, the 2020 Dodge Journey has drawn well-below-average complaint volume with at least four years on the road.
Better year
Where 2020 sits among all Journey years
What owners report
Recalls (1)
Chrysler (FCA US, LLC) is recalling certain 2019-2021 Ram ProMaster and 2019-2020 Dodge Journey vehicles. Cracks in the microprocessor may cause the vehicle's rearview camera image not to display properly. As such, these vehicles fail to comply with the…
Fix: Dealers will replace the rearview camera, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed beginning September 30, 2025. A second notice will be sent…
Federal defect investigations
Still open as of the last data refresh. An investigation is not a recall; it may close with no action. All open investigations →
Component: LATCHES/LOCKS/LINKAGES
The Office of Defects Investigation (ODI) opened PE23-008 on May 1, 2023 to investigate an incident involving a 2009 Dodge Journey alleging occupant entrapment during a vehicle fire that resulted in a fatality. During the investigation, ODI collected information from the manufacturer and involved…
Model years named: 2009, 2010, 2011, 2012, 2013, 2014, 2015, 2016, 2017, 2018, 2019, 2020
Technical service bulletins
116 manufacturer communications — service bulletins, the biggest share on electrical and body & structure — are on file for the 2020 Dodge Journey. A TSB is factory repair guidance, not a recall — the repair is not automatically free.
See the 2020 Journey TSB list →
Complaint history for this model year
When owners filed their reports — a long tail means problems kept surfacing for years.
Questions buyers ask
Is the 2020 Dodge Journey reliable?
The 2020 Dodge Journey drew 88 complaints in federal safety records — one of this model's quieter years. Its trouble index is 4/100, scored against the model's worst year (2009).
What are the most common 2020 Dodge Journey problems?
The top reported problems for the 2020 Dodge Journey are electrical (23 complaints), other (19), and driver assistance (15).
Does the 2020 Dodge Journey have recalls?
1 recall campaign applies to the 2020 Dodge Journey. Recall repairs are free at any franchised dealer.
Every number on this page is a count of records in the federal complaint, recall, and investigation files published by NHTSA's Office of Defects Investigation. Check any specific vehicle's open recalls by VIN at nhtsa.gov/recalls.