TSB SSM-52307 — Ford and Lincoln Service bulletin
SSM-52307 is a service bulletin on file with NHTSA for 3 Ford and Lincoln models, 2020–2022 model years. A TSB is factory repair guidance, not a recall — the repair is not automatically free.
What the bulletin says. Some 2020-2023 Ford and Lincoln SYNC3 equipped vehicles may experience an inaccurate notification in the FordPass®/LincolnWay® app indicating Vehicle Has Entered Deep Sleep Mode. Vehicle Has Entered Deep Sleep Mode message is expected if the vehicle has not been started…
NHTSA's own summary of the document, quoted from the public manufacturer-communications file.
Vehicles and model years SSM-52307 names
| Vehicle | Model years |
|---|---|
| Ford EcoSport | 2020, 2021, 2022 |
| Ford Fusion | 2020 |
| Lincoln MKZ | 2020 |
Every document filed under SSM-52307
| Document ID | Filed | Type |
|---|---|---|
| SSM 52307 | February 29, 2024 | Service bulletin |
What SSM-52307 covers
Electrical — the component vocabulary NHTSA files this communication under.
Questions buyers ask
What is TSB SSM-52307?
SSM-52307 is a service bulletin filed with NHTSA by Ford and Lincoln, covering 3 Ford and Lincoln models across the 2020–2022 model years. NHTSA's summary reads: Some 2020-2023 Ford and Lincoln SYNC3 equipped vehicles may experience an inaccurate notification in the FordPass®/LincolnWay® app indicating Vehicle Has Entered Deep Sleep Mode. Vehicle Has Entered Deep Sleep Mode message is expected if the vehicle has not been started…
Which vehicles does SSM-52307 cover?
NHTSA's file names Ford EcoSport (2020–2022); Ford Fusion (2020); Lincoln MKZ (2020). A bulletin number can be re-issued against more vehicles later, so check the model-year list on this page against your own.
Is TSB SSM-52307 a recall, and is the repair free?
No. SSM-52307 is repair guidance the manufacturer sent its dealers, not a safety defect finding. You pay for the work unless the vehicle is still under warranty. Recall repairs, by contrast, are always free.
How do I get the full text of SSM-52307?
Take the document ID to a dealer's service desk, or search NHTSA's manufacturer-communications records. This page carries every document ID filed under SSM-52307, its date, and NHTSA's own summary from the public file.
Every number on this page is a count of records in the federal complaint, recall, and investigation files published by NHTSA's Office of Defects Investigation. This page lists only what NHTSA's manufacturer-communications file records under SSM-52307. Check any specific vehicle's open recalls by VIN at nhtsa.gov/recalls.