TSB SSM-50804 — Ford and Lincoln Service bulletin
SSM-50804 is a service bulletin on file with NHTSA for 11 Ford and Lincoln models, 2013–2018 model years. A TSB is factory repair guidance, not a recall — the repair is not automatically free.
What the bulletin says. Some 2013-2023 Ford or Lincoln vehicles with modems activated through FordPass or LincolnWay may experience 12 volt battery drain symptoms when the customer uses non-Ford/Lincoln phone applications as an alternate channel to access vehicle commands such as door lock/unlock,…
NHTSA's own summary of the document, quoted from the public manufacturer-communications file.
Vehicles and model years SSM-50804 names
| Vehicle | Model years |
|---|---|
| Ford Edge | 2013, 2014 |
| Ford Escape | 2013, 2014, 2015, 2016 |
| Ford Expedition | 2016, 2017 |
| Ford Explorer | 2013, 2014, 2015 |
| Ford F-150 | 2013, 2014 |
| Ford F-250 | 2013, 2014, 2015, 2016 |
| Ford F-350 | 2013, 2014, 2015, 2016 |
| Ford Fusion | 2013 |
| Ford Mustang | 2013, 2014 |
| Lincoln MKZ | 2018 |
| Lincoln Navigator | 2017 |
Every document filed under SSM-50804
| Document ID | Filed | Type |
|---|---|---|
| SSM 50804 | May 24, 2022 | Service bulletin |
What SSM-50804 covers
Electrical — the component vocabulary NHTSA files this communication under.
Questions buyers ask
What is TSB SSM-50804?
SSM-50804 is a service bulletin filed with NHTSA by Ford and Lincoln, covering 11 Ford and Lincoln models across the 2013–2018 model years. NHTSA's summary reads: Some 2013-2023 Ford or Lincoln vehicles with modems activated through FordPass or LincolnWay may experience 12 volt battery drain symptoms when the customer uses non-Ford/Lincoln phone applications as an alternate channel to access vehicle commands such as door lock/unlock,…
Which vehicles does SSM-50804 cover?
NHTSA's file names Ford Edge (2013–2014); Ford Escape (2013–2016); Ford Expedition (2016–2017); Ford Explorer (2013–2015); Ford F-150 (2013–2014); Ford F-250 (2013–2016); Ford F-350 (2013–2016); Ford Fusion (2013); Ford Mustang (2013–2014); Lincoln MKZ (2018), and 1 more vehicle listed on this page. A bulletin number can be re-issued against more vehicles later, so check the model-year list on this page against your own.
Is TSB SSM-50804 a recall, and is the repair free?
No. SSM-50804 is repair guidance the manufacturer sent its dealers, not a safety defect finding. You pay for the work unless the vehicle is still under warranty. Recall repairs, by contrast, are always free.
How do I get the full text of SSM-50804?
Take the document ID to a dealer's service desk, or search NHTSA's manufacturer-communications records. This page carries every document ID filed under SSM-50804, its date, and NHTSA's own summary from the public file.
Every number on this page is a count of records in the federal complaint, recall, and investigation files published by NHTSA's Office of Defects Investigation. This page lists only what NHTSA's manufacturer-communications file records under SSM-50804. Check any specific vehicle's open recalls by VIN at nhtsa.gov/recalls.