TSB SSM-50651 — Ford Service bulletin
SSM-50651 is a service bulletin on file with NHTSA for 2 Ford models, 2017–2019 model years. A TSB is factory repair guidance, not a recall — the repair is not automatically free.
What the bulletin says. In various 2017-2022 Ford and Lincoln vehicles, customers may receive a message in the FordPass or LincolnWay App stating "Feature Unavailable. Since this is a fleet vehicle, it cannot access the (SYNC Connect) FordPass or LincolnWay app through the TCU Embedded Modem. If this…
NHTSA's own summary of the document, quoted from the public manufacturer-communications file.
Vehicles and model years SSM-50651 names
| Vehicle | Model years |
|---|---|
| Ford EcoSport | 2018, 2019 |
| Ford Expedition | 2017 |
Every document filed under SSM-50651
| Document ID | Filed | Type |
|---|---|---|
| SSM 50651 | April 5, 2022 | Service bulletin |
Questions buyers ask
What is TSB SSM-50651?
SSM-50651 is a service bulletin filed with NHTSA by Ford, covering 2 Ford models across the 2017–2019 model years. NHTSA's summary reads: In various 2017-2022 Ford and Lincoln vehicles, customers may receive a message in the FordPass or LincolnWay App stating "Feature Unavailable. Since this is a fleet vehicle, it cannot access the (SYNC Connect) FordPass or LincolnWay app through the TCU Embedded Modem. If this…
Which vehicles does SSM-50651 cover?
NHTSA's file names Ford EcoSport (2018–2019); Ford Expedition (2017). A bulletin number can be re-issued against more vehicles later, so check the model-year list on this page against your own.
Is TSB SSM-50651 a recall, and is the repair free?
No. SSM-50651 is repair guidance the manufacturer sent its dealers, not a safety defect finding. You pay for the work unless the vehicle is still under warranty. Recall repairs, by contrast, are always free.
How do I get the full text of SSM-50651?
Take the document ID to a dealer's service desk, or search NHTSA's manufacturer-communications records. This page carries every document ID filed under SSM-50651, its date, and NHTSA's own summary from the public file.
Every number on this page is a count of records in the federal complaint, recall, and investigation files published by NHTSA's Office of Defects Investigation. This page lists only what NHTSA's manufacturer-communications file records under SSM-50651. Check any specific vehicle's open recalls by VIN at nhtsa.gov/recalls.