TSB SSM-50049 — Ford and Lincoln Service bulletin
SSM-50049 is a service bulletin on file with NHTSA for 3 Ford and Lincoln models, 2017–2019 model years. A TSB is factory repair guidance, not a recall — the repair is not automatically free.
What the bulletin says. Some 2017-2021 Ford and Lincoln vehicle customers may receive a message in their FordPass or Lincoln Way App stating Feature Unavailable. Since this is a fleet vehicle, it cannot access the SYNC Connect or FordPass Connect feature or Lincoln Connect or Embedded Modem Do not…
NHTSA's own summary of the document, quoted from the public manufacturer-communications file.
Vehicles and model years SSM-50049 names
| Vehicle | Model years |
|---|---|
| Ford EcoSport | 2018, 2019 |
| Ford Expedition | 2017 |
| Lincoln Navigator | 2017 |
Every document filed under SSM-50049
| Document ID | Filed | Type |
|---|---|---|
| SSM 50049 | August 17, 2021 | Service bulletin |
What SSM-50049 covers
Transmission & drivetrain — the component vocabulary NHTSA files this communication under.
Questions buyers ask
What is TSB SSM-50049?
SSM-50049 is a service bulletin filed with NHTSA by Ford and Lincoln, covering 3 Ford and Lincoln models across the 2017–2019 model years. NHTSA's summary reads: Some 2017-2021 Ford and Lincoln vehicle customers may receive a message in their FordPass or Lincoln Way App stating Feature Unavailable. Since this is a fleet vehicle, it cannot access the SYNC Connect or FordPass Connect feature or Lincoln Connect or Embedded Modem Do not…
Which vehicles does SSM-50049 cover?
NHTSA's file names Ford EcoSport (2018–2019); Ford Expedition (2017); Lincoln Navigator (2017). A bulletin number can be re-issued against more vehicles later, so check the model-year list on this page against your own.
Is TSB SSM-50049 a recall, and is the repair free?
No. SSM-50049 is repair guidance the manufacturer sent its dealers, not a safety defect finding. You pay for the work unless the vehicle is still under warranty. Recall repairs, by contrast, are always free.
How do I get the full text of SSM-50049?
Take the document ID to a dealer's service desk, or search NHTSA's manufacturer-communications records. This page carries every document ID filed under SSM-50049, its date, and NHTSA's own summary from the public file.
Every number on this page is a count of records in the federal complaint, recall, and investigation files published by NHTSA's Office of Defects Investigation. This page lists only what NHTSA's manufacturer-communications file records under SSM-50049. Check any specific vehicle's open recalls by VIN at nhtsa.gov/recalls.