TSB SSM-50039 — Ford and Lincoln Service bulletin
SSM-50039 is a service bulletin on file with NHTSA for 7 Ford and Lincoln models, 2016–2019 model years. A TSB is factory repair guidance, not a recall — the repair is not automatically free.
What the bulletin says. Some 2016-2021 Ford or Lincoln vehicles equipped with SYNC 3 or SYNC 4 may exhibit a blank screen or other various SYNC symptoms only when the vehicle is in transport mode. This is considered normal due to the power saving features enabled while in transport mode. It is…
NHTSA's own summary of the document, quoted from the public manufacturer-communications file.
Vehicles and model years SSM-50039 names
| Vehicle | Model years |
|---|---|
| Ford EcoSport | 2018, 2019 |
| Ford Escape | 2016 |
| Ford Expedition | 2016, 2017 |
| Ford Fiesta | 2016, 2017, 2018, 2019 |
| Ford Flex | 2016, 2017, 2018, 2019 |
| Ford Taurus | 2016, 2017, 2018, 2019 |
| Lincoln Navigator | 2016, 2017 |
Every document filed under SSM-50039
| Document ID | Filed | Type |
|---|---|---|
| SSM 50039 | August 16, 2021 | Service bulletin |
What SSM-50039 covers
Electrical — the component vocabulary NHTSA files this communication under.
Questions buyers ask
What is TSB SSM-50039?
SSM-50039 is a service bulletin filed with NHTSA by Ford and Lincoln, covering 7 Ford and Lincoln models across the 2016–2019 model years. NHTSA's summary reads: Some 2016-2021 Ford or Lincoln vehicles equipped with SYNC 3 or SYNC 4 may exhibit a blank screen or other various SYNC symptoms only when the vehicle is in transport mode. This is considered normal due to the power saving features enabled while in transport mode. It is…
Which vehicles does SSM-50039 cover?
NHTSA's file names Ford EcoSport (2018–2019); Ford Escape (2016); Ford Expedition (2016–2017); Ford Fiesta (2016–2019); Ford Flex (2016–2019); Ford Taurus (2016–2019); Lincoln Navigator (2016–2017). A bulletin number can be re-issued against more vehicles later, so check the model-year list on this page against your own.
Is TSB SSM-50039 a recall, and is the repair free?
No. SSM-50039 is repair guidance the manufacturer sent its dealers, not a safety defect finding. You pay for the work unless the vehicle is still under warranty. Recall repairs, by contrast, are always free.
How do I get the full text of SSM-50039?
Take the document ID to a dealer's service desk, or search NHTSA's manufacturer-communications records. This page carries every document ID filed under SSM-50039, its date, and NHTSA's own summary from the public file.
Every number on this page is a count of records in the federal complaint, recall, and investigation files published by NHTSA's Office of Defects Investigation. This page lists only what NHTSA's manufacturer-communications file records under SSM-50039. Check any specific vehicle's open recalls by VIN at nhtsa.gov/recalls.