TSB SSM-48858 — Ford and Lincoln Service bulletin
SSM-48858 is a service bulletin on file with NHTSA for 4 Ford and Lincoln models, 2012–2015 model years. A TSB is factory repair guidance, not a recall — the repair is not automatically free.
What the bulletin says. Some 2012-2020 Ford and Lincoln vehicles equipped with a TCU may exhibit an inoperative remote start with a 'Vehicle Failed To Start' message when using MyFord Mobile/Ford Pass/Lincoln Way mobile applications. The cellular cloud systems will only allow two remote start requests…
NHTSA's own summary of the document, quoted from the public manufacturer-communications file.
Vehicles and model years SSM-48858 names
| Vehicle | Model years |
|---|---|
| Ford Edge | 2012, 2013, 2014 |
| Ford Focus | 2012, 2013, 2014 |
| Lincoln MKX | 2012, 2013, 2014, 2015 |
| Lincoln MKZ | 2013 |
Every document filed under SSM-48858
| Document ID | Filed | Type |
|---|---|---|
| SSM 48858 | May 29, 2020 | Service bulletin |
What SSM-48858 covers
Electrical — the component vocabulary NHTSA files this communication under.
Questions buyers ask
What is TSB SSM-48858?
SSM-48858 is a service bulletin filed with NHTSA by Ford and Lincoln, covering 4 Ford and Lincoln models across the 2012–2015 model years. NHTSA's summary reads: Some 2012-2020 Ford and Lincoln vehicles equipped with a TCU may exhibit an inoperative remote start with a 'Vehicle Failed To Start' message when using MyFord Mobile/Ford Pass/Lincoln Way mobile applications. The cellular cloud systems will only allow two remote start requests…
Which vehicles does SSM-48858 cover?
NHTSA's file names Ford Edge (2012–2014); Ford Focus (2012–2014); Lincoln MKX (2012–2015); Lincoln MKZ (2013). A bulletin number can be re-issued against more vehicles later, so check the model-year list on this page against your own.
Is TSB SSM-48858 a recall, and is the repair free?
No. SSM-48858 is repair guidance the manufacturer sent its dealers, not a safety defect finding. You pay for the work unless the vehicle is still under warranty. Recall repairs, by contrast, are always free.
How do I get the full text of SSM-48858?
Take the document ID to a dealer's service desk, or search NHTSA's manufacturer-communications records. This page carries every document ID filed under SSM-48858, its date, and NHTSA's own summary from the public file.
Every number on this page is a count of records in the federal complaint, recall, and investigation files published by NHTSA's Office of Defects Investigation. This page lists only what NHTSA's manufacturer-communications file records under SSM-48858. Check any specific vehicle's open recalls by VIN at nhtsa.gov/recalls.