TSB SB-20-21-002 — Tesla Service bulletin
SB-20-21-002 is a service bulletin on file with NHTSA for the Tesla Model S, 2012–2018 model years, filed and re-filed as 4 documents. A TSB is factory repair guidance, not a recall — the repair is not automatically free.
What the bulletin says. For some Model S and Model X vehicles built before March 2018, an 8GB embedded MultiMediaCard (?8GB eMMC?) in the Media Control Unit (MCU) might malfunction due to accumulated wear. This could result in a blank or intermittently blank touchscreen, or an alert on the touchscreen…
NHTSA's own summary of the document, quoted from the public manufacturer-communications file.
Vehicles and model years SB-20-21-002 names
Every document filed under SB-20-21-002
Manufacturers re-issue a bulletin as the repair changes, and file separate copies for technicians and for owners. All of them carry the same number.
| Document ID | Filed | Type |
|---|---|---|
| SB-20-21-002 R3 | December 5, 2020 | Service bulletin |
| SB-20-21-002 R2 | November 23, 2020 | Service bulletin |
| SB-20-21-002 R1 | November 11, 2020 | Service bulletin |
| SB-20-21-002 | November 9, 2020 | Service bulletin |
Questions buyers ask
What is TSB SB-20-21-002?
SB-20-21-002 is a service bulletin filed with NHTSA by Tesla, covering the Tesla Model S across the 2012–2018 model years. NHTSA's summary reads: For some Model S and Model X vehicles built before March 2018, an 8GB embedded MultiMediaCard (?8GB eMMC?) in the Media Control Unit (MCU) might malfunction due to accumulated wear. This could result in a blank or intermittently blank touchscreen, or an alert on the touchscreen…
Which vehicles does SB-20-21-002 cover?
NHTSA's file names Tesla Model S (2012–2018). A bulletin number can be re-issued against more vehicles later, so check the model-year list on this page against your own.
Is TSB SB-20-21-002 a recall, and is the repair free?
No. SB-20-21-002 is repair guidance the manufacturer sent its dealers, not a safety defect finding. You pay for the work unless the vehicle is still under warranty. Recall repairs, by contrast, are always free.
How do I get the full text of SB-20-21-002?
Take the document ID to a dealer's service desk, or search NHTSA's manufacturer-communications records. This page carries every document ID filed under SB-20-21-002, its date, and NHTSA's own summary from the public file.
Every number on this page is a count of records in the federal complaint, recall, and investigation files published by NHTSA's Office of Defects Investigation. This page lists only what NHTSA's manufacturer-communications file records under SB-20-21-002. Check any specific vehicle's open recalls by VIN at nhtsa.gov/recalls.