TSB SA-023-25C — Mazda Service bulletin
SA-023-25C is a service bulletin on file with NHTSA for the Mazda CX-9, 2021–2023 model years. A TSB is factory repair guidance, not a recall — the repair is not automatically free.
What the bulletin says. Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Engine Start / Stop • Door Lock / Unlock • Lights ON / OFF…
NHTSA's own summary of the document, quoted from the public manufacturer-communications file.
Vehicles and model years SA-023-25C names
| Vehicle | Model years |
|---|---|
| Mazda CX-9 | 2021, 2022, 2023 |
Every document filed under SA-023-25C
| Document ID | Filed | Type |
|---|---|---|
| SA-023-25c | December 16, 2025 | Service bulletin |
What SA-023-25C covers
Electrical, Engine — the component vocabulary NHTSA files this communication under.
Questions buyers ask
What is TSB SA-023-25C?
SA-023-25C is a service bulletin filed with NHTSA by Mazda, covering the Mazda CX-9 across the 2021–2023 model years. NHTSA's summary reads: Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Engine Start / Stop • Door Lock / Unlock • Lights ON / OFF…
Which vehicles does SA-023-25C cover?
NHTSA's file names Mazda CX-9 (2021–2023). A bulletin number can be re-issued against more vehicles later, so check the model-year list on this page against your own.
Is TSB SA-023-25C a recall, and is the repair free?
No. SA-023-25C is repair guidance the manufacturer sent its dealers, not a safety defect finding. You pay for the work unless the vehicle is still under warranty. Recall repairs, by contrast, are always free.
How do I get the full text of SA-023-25C?
Take the document ID to a dealer's service desk, or search NHTSA's manufacturer-communications records. This page carries every document ID filed under SA-023-25C, its date, and NHTSA's own summary from the public file.
Every number on this page is a count of records in the federal complaint, recall, and investigation files published by NHTSA's Office of Defects Investigation. This page lists only what NHTSA's manufacturer-communications file records under SA-023-25C. Check any specific vehicle's open recalls by VIN at nhtsa.gov/recalls.