TSB ELE378 — Kia Service bulletin
ELE378 is a service bulletin on file with NHTSA for 6 Kia models, 2020–2025 model years. A TSB is factory repair guidance, not a recall — the repair is not automatically free.
What the bulletin says. TECHNICAL SERVICE BULLETIN: SERVICE ACTION: KIA CONNECT MODEM RESET (SA611) - This bulletin outlines the procedure for resetting the modem in certain 2016-2025MY Kia vehicles listed on page 3 that are equipped with Kia Connect Services. The affected vehicles may encounter the…
NHTSA's own summary of the document, quoted from the public manufacturer-communications file.
Vehicles and model years ELE378 names
| Vehicle | Model years |
|---|---|
| Kia Forte | 2020, 2021, 2022, 2023, 2024 |
| Kia Rio | 2021, 2022, 2023 |
| Kia Sorento | 2021, 2022, 2023 |
| Kia Soul | 2020, 2021, 2022, 2023, 2024, 2025 |
| Kia Sportage | 2023, 2024, 2025 |
| Kia Telluride | 2020, 2021, 2022, 2023, 2024, 2025 |
Every document filed under ELE378
| Document ID | Filed | Type |
|---|---|---|
| TSB_ELE378 | March 20, 2025 | Service bulletin |
What ELE378 covers
Electrical — the component vocabulary NHTSA files this communication under.
Questions buyers ask
What is TSB ELE378?
ELE378 is a service bulletin filed with NHTSA by Kia, covering 6 Kia models across the 2020–2025 model years. NHTSA's summary reads: TECHNICAL SERVICE BULLETIN: SERVICE ACTION: KIA CONNECT MODEM RESET (SA611) - This bulletin outlines the procedure for resetting the modem in certain 2016-2025MY Kia vehicles listed on page 3 that are equipped with Kia Connect Services. The affected vehicles may encounter the…
Which vehicles does ELE378 cover?
NHTSA's file names Kia Forte (2020–2024); Kia Rio (2021–2023); Kia Sorento (2021–2023); Kia Soul (2020–2025); Kia Sportage (2023–2025); Kia Telluride (2020–2025). A bulletin number can be re-issued against more vehicles later, so check the model-year list on this page against your own.
Is TSB ELE378 a recall, and is the repair free?
No. ELE378 is repair guidance the manufacturer sent its dealers, not a safety defect finding. You pay for the work unless the vehicle is still under warranty. Recall repairs, by contrast, are always free.
How do I get the full text of ELE378?
Take the document ID to a dealer's service desk, or search NHTSA's manufacturer-communications records. This page carries every document ID filed under ELE378, its date, and NHTSA's own summary from the public file.
Every number on this page is a count of records in the federal complaint, recall, and investigation files published by NHTSA's Office of Defects Investigation. This page lists only what NHTSA's manufacturer-communications file records under ELE378. Check any specific vehicle's open recalls by VIN at nhtsa.gov/recalls.