TSB ELE361 — Kia Service bulletin
ELE361 is a service bulletin on file with NHTSA for 3 Kia models, 2020–2021 model years. A TSB is factory repair guidance, not a recall — the repair is not automatically free.
What the bulletin says. TECHNICAL SERVICE BULLETIN: AVN 5.0 WIDE DEALER MODE FACTORY RESET - This bulletin provides the procedure to perform the ‘Dealer Mode Factory Reset’ on multiple 2020-2021MY vehicles (listed on page 5) equipped with AVN 5.0 Wide head units. The affected vehicles may exhibit…
NHTSA's own summary of the document, quoted from the public manufacturer-communications file.
Vehicles and model years ELE361 names
| Vehicle | Model years |
|---|---|
| Kia Sorento | 2021 |
| Kia Soul | 2020, 2021 |
| Kia Telluride | 2020, 2021 |
Every document filed under ELE361
| Document ID | Filed | Type |
|---|---|---|
| TSB_ELE361 | December 5, 2024 | Service bulletin |
What ELE361 covers
Electrical — the component vocabulary NHTSA files this communication under.
Questions buyers ask
What is TSB ELE361?
ELE361 is a service bulletin filed with NHTSA by Kia, covering 3 Kia models across the 2020–2021 model years. NHTSA's summary reads: TECHNICAL SERVICE BULLETIN: AVN 5.0 WIDE DEALER MODE FACTORY RESET - This bulletin provides the procedure to perform the ‘Dealer Mode Factory Reset’ on multiple 2020-2021MY vehicles (listed on page 5) equipped with AVN 5.0 Wide head units. The affected vehicles may exhibit…
Which vehicles does ELE361 cover?
NHTSA's file names Kia Sorento (2021); Kia Soul (2020–2021); Kia Telluride (2020–2021). A bulletin number can be re-issued against more vehicles later, so check the model-year list on this page against your own.
Is TSB ELE361 a recall, and is the repair free?
No. ELE361 is repair guidance the manufacturer sent its dealers, not a safety defect finding. You pay for the work unless the vehicle is still under warranty. Recall repairs, by contrast, are always free.
How do I get the full text of ELE361?
Take the document ID to a dealer's service desk, or search NHTSA's manufacturer-communications records. This page carries every document ID filed under ELE361, its date, and NHTSA's own summary from the public file.
Every number on this page is a count of records in the federal complaint, recall, and investigation files published by NHTSA's Office of Defects Investigation. This page lists only what NHTSA's manufacturer-communications file records under ELE361. Check any specific vehicle's open recalls by VIN at nhtsa.gov/recalls.