TSB ELE338 — Kia Service bulletin
ELE338 is a service bulletin on file with NHTSA for 6 Kia models, 2022–2023 model years, filed and re-filed as 2 documents. A TSB is factory repair guidance, not a recall — the repair is not automatically free.
What the bulletin says. TECHNICAL SERVICE BULLETIN: SERVICE ACTION: DISPLAY AUDIO 2.0/AVN5W SOFTWARE UPDATE (SA569) - This bulletin provides information to update the software on Display Audio 2.0 (D2V) and 5th Generation AVN Wide (AVN5W) head units on certain 2022-2023MY Kia vehicles (refer to model…
NHTSA's own summary of the document, quoted from the public manufacturer-communications file.
Vehicles and model years ELE338 names
| Vehicle | Model years |
|---|---|
| Kia Forte | 2022, 2023 |
| Kia Rio | 2022, 2023 |
| Kia Sorento | 2022 |
| Kia Soul | 2023 |
| Kia Sportage | 2023 |
| Kia Telluride | 2022 |
Every document filed under ELE338
Manufacturers re-issue a bulletin as the repair changes, and file separate copies for technicians and for owners. All of them carry the same number.
| Document ID | Filed | Type |
|---|---|---|
| TSB_ELE338_R1 | January 9, 2025 | Service bulletin |
| TSB_ELE338 | April 30, 2024 | Service bulletin |
What ELE338 covers
Electrical — the component vocabulary NHTSA files this communication under.
Questions buyers ask
What is TSB ELE338?
ELE338 is a service bulletin filed with NHTSA by Kia, covering 6 Kia models across the 2022–2023 model years. NHTSA's summary reads: TECHNICAL SERVICE BULLETIN: SERVICE ACTION: DISPLAY AUDIO 2.0/AVN5W SOFTWARE UPDATE (SA569) - This bulletin provides information to update the software on Display Audio 2.0 (D2V) and 5th Generation AVN Wide (AVN5W) head units on certain 2022-2023MY Kia vehicles (refer to model…
Which vehicles does ELE338 cover?
NHTSA's file names Kia Forte (2022–2023); Kia Rio (2022–2023); Kia Sorento (2022); Kia Soul (2023); Kia Sportage (2023); Kia Telluride (2022). A bulletin number can be re-issued against more vehicles later, so check the model-year list on this page against your own.
Is TSB ELE338 a recall, and is the repair free?
No. ELE338 is repair guidance the manufacturer sent its dealers, not a safety defect finding. You pay for the work unless the vehicle is still under warranty. Recall repairs, by contrast, are always free.
How do I get the full text of ELE338?
Take the document ID to a dealer's service desk, or search NHTSA's manufacturer-communications records. This page carries every document ID filed under ELE338, its date, and NHTSA's own summary from the public file.
Every number on this page is a count of records in the federal complaint, recall, and investigation files published by NHTSA's Office of Defects Investigation. This page lists only what NHTSA's manufacturer-communications file records under ELE338. Check any specific vehicle's open recalls by VIN at nhtsa.gov/recalls.