TSB CS2312 — Kia Service bulletin
CS2312 is a service bulletin on file with NHTSA for 7 Kia models, 2011–2022 model years, filed and re-filed as 4 documents. A TSB is factory repair guidance, not a recall — the repair is not automatically free.
What the bulletin says. CUSTOMER SATISFACTION CAMPAIGN: OWNER NOTIFICATION (CS2312) - This document is the owner notification advising that Kia is conducting Customer Satisfaction Campaign. A software upgrade that addresses the social media theft method has been made available to owners of eligible Kia…
NHTSA's own summary of the document, quoted from the public manufacturer-communications file.
Vehicles and model years CS2312 names
| Vehicle | Model years |
|---|---|
| Kia Forte | 2014, 2015, 2016, 2017, 2018, 2019, 2020, 2021 |
| Kia Optima | 2011, 2012, 2013, 2014, 2015, 2016, 2017, 2018, 2019, 2020 |
| Kia Rio | 2012, 2013, 2014, 2015, 2016, 2017, 2018, 2019, 2020, 2021 |
| Kia Sedona | 2011, 2012, 2014, 2015, 2016, 2017, 2018, 2019, 2020, 2021 |
| Kia Sorento | 2011, 2012, 2013, 2014, 2015, 2016, 2017, 2018, 2019, 2020, 2021, 2022 |
| Kia Soul | 2020, 2021, 2022 |
| Kia Sportage | 2011, 2012, 2013, 2014, 2015, 2016, 2017, 2018, 2019, 2020, 2021, 2022 |
Every document filed under CS2312
Manufacturers re-issue a bulletin as the repair changes, and file separate copies for technicians and for owners. All of them carry the same number.
| Document ID | Filed | Type |
|---|---|---|
| CS2312_TSB_R2 | June 8, 2026 | Service bulletin |
| TSB_CS2312_R1 | February 19, 2026 | Service bulletin |
| TSB_CS2312 | December 18, 2025 | Service bulletin |
| CS2312_OWNR | December 17, 2025 | Manufacturer communication |
What CS2312 covers
Body & structure — the component vocabulary NHTSA files this communication under.
Questions buyers ask
What is TSB CS2312?
CS2312 is a service bulletin filed with NHTSA by Kia, covering 7 Kia models across the 2011–2022 model years. NHTSA's summary reads: CUSTOMER SATISFACTION CAMPAIGN: OWNER NOTIFICATION (CS2312) - This document is the owner notification advising that Kia is conducting Customer Satisfaction Campaign. A software upgrade that addresses the social media theft method has been made available to owners of eligible Kia…
Which vehicles does CS2312 cover?
NHTSA's file names Kia Forte (2014–2021); Kia Optima (2011–2020); Kia Rio (2012–2021); Kia Sedona (2011–2012, 2014–2021); Kia Sorento (2011–2022); Kia Soul (2020–2022); Kia Sportage (2011–2022). A bulletin number can be re-issued against more vehicles later, so check the model-year list on this page against your own.
Is TSB CS2312 a recall, and is the repair free?
No. CS2312 is repair guidance the manufacturer sent its dealers, not a safety defect finding. You pay for the work unless the vehicle is still under warranty. Recall repairs, by contrast, are always free.
How do I get the full text of CS2312?
Take the document ID to a dealer's service desk, or search NHTSA's manufacturer-communications records. This page carries every document ID filed under CS2312, its date, and NHTSA's own summary from the public file.
Every number on this page is a count of records in the federal complaint, recall, and investigation files published by NHTSA's Office of Defects Investigation. This page lists only what NHTSA's manufacturer-communications file records under CS2312. Check any specific vehicle's open recalls by VIN at nhtsa.gov/recalls.