TSB B652823 — BMW Service bulletin

B652823 is a service bulletin on file with NHTSA for the BMW X3, 2017–2021 model years. A TSB is factory repair guidance, not a recall — the repair is not automatically free.

What the bulletin says. Customers may be experiencing one or more of these following issues with Bluetooth operation: Bluetooth cannot be switched on or off in the head unit (HU-H4) Paired mobile devices cannot be deleted Customer is unable to make phone calls or stream music with mobile device…

NHTSA's own summary of the document, quoted from the public manufacturer-communications file.

1Document filed
1Vehicle named
3Model years

Vehicles and model years B652823 names

VehicleModel years
BMW X3 2017, 2019, 2021

Every document filed under B652823

Document IDFiledType
B652823 September 11, 2023 Service bulletin
← All BMW X3 TSB years TSB lookup by model

Questions buyers ask

What is TSB B652823?

B652823 is a service bulletin filed with NHTSA by BMW, covering the BMW X3 across the 2017–2021 model years. NHTSA's summary reads: Customers may be experiencing one or more of these following issues with Bluetooth operation: Bluetooth cannot be switched on or off in the head unit (HU-H4) Paired mobile devices cannot be deleted Customer is unable to make phone calls or stream music with mobile device…

Which vehicles does B652823 cover?

NHTSA's file names BMW X3 (2017, 2019, 2021). A bulletin number can be re-issued against more vehicles later, so check the model-year list on this page against your own.

Is TSB B652823 a recall, and is the repair free?

No. B652823 is repair guidance the manufacturer sent its dealers, not a safety defect finding. You pay for the work unless the vehicle is still under warranty. Recall repairs, by contrast, are always free.

How do I get the full text of B652823?

Take the document ID to a dealer's service desk, or search NHTSA's manufacturer-communications records. This page carries every document ID filed under B652823, its date, and NHTSA's own summary from the public file.

Data updated 2026-08-20 from NHTSA's public records

Every number on this page is a count of records in the federal complaint, recall, and investigation files published by NHTSA's Office of Defects Investigation. This page lists only what NHTSA's manufacturer-communications file records under B652823. Check any specific vehicle's open recalls by VIN at nhtsa.gov/recalls.