TSB 9100456 — Chrysler and Dodge Service bulletin
9100456 is a service bulletin on file with NHTSA for 2 Chrysler and Dodge models, 2011–2017 model years. A TSB is factory repair guidance, not a recall — the repair is not automatically free.
What the bulletin says. Incoming Vehicles with Deployed Active Head Rest (AHR) should have a through enquiry. If there is no Broken Pieces or Electrical failure, Direction to RESET the AHR following the Procedure.
NHTSA's own summary of the document, quoted from the public manufacturer-communications file.
Vehicles and model years 9100456 names
| Vehicle | Model years |
|---|---|
| Chrysler Town & Country | 2011, 2012, 2013, 2014, 2015, 2016 |
| Dodge Caravan | 2011, 2012, 2013, 2014, 2015, 2016, 2017 |
Every document filed under 9100456
| Document ID | Filed | Type |
|---|---|---|
| 9100456 | November 27, 2024 | Service bulletin |
What 9100456 covers
Seats & interior — the component vocabulary NHTSA files this communication under.
Questions buyers ask
What is TSB 9100456?
9100456 is a service bulletin filed with NHTSA by Chrysler and Dodge, covering 2 Chrysler and Dodge models across the 2011–2017 model years. NHTSA's summary reads: Incoming Vehicles with Deployed Active Head Rest (AHR) should have a through enquiry. If there is no Broken Pieces or Electrical failure, Direction to RESET the AHR following the Procedure.
Which vehicles does 9100456 cover?
NHTSA's file names Chrysler Town & Country (2011–2016); Dodge Caravan (2011–2017). A bulletin number can be re-issued against more vehicles later, so check the model-year list on this page against your own.
Is TSB 9100456 a recall, and is the repair free?
No. 9100456 is repair guidance the manufacturer sent its dealers, not a safety defect finding. You pay for the work unless the vehicle is still under warranty. Recall repairs, by contrast, are always free.
How do I get the full text of 9100456?
Take the document ID to a dealer's service desk, or search NHTSA's manufacturer-communications records. This page carries every document ID filed under 9100456, its date, and NHTSA's own summary from the public file.
Every number on this page is a count of records in the federal complaint, recall, and investigation files published by NHTSA's Office of Defects Investigation. This page lists only what NHTSA's manufacturer-communications file records under 9100456. Check any specific vehicle's open recalls by VIN at nhtsa.gov/recalls.