TSB 9100448 — Jeep Service bulletin
9100448 is a service bulletin on file with NHTSA for the Jeep Grand Cherokee, 2011–2013 model years. A TSB is factory repair guidance, not a recall — the repair is not automatically free.
What the bulletin says. HEADREST Incoming Vehicles with Deployed Active Head Rest (AHR) should have a through enquiry. If there is no Broken Pieces or Electrical failure, Direction to follow the RESET Procedure in service Library to RESET the AHR
NHTSA's own summary of the document, quoted from the public manufacturer-communications file.
Vehicles and model years 9100448 names
| Vehicle | Model years |
|---|---|
| Jeep Grand Cherokee | 2011, 2012, 2013 |
Every document filed under 9100448
| Document ID | Filed | Type |
|---|---|---|
| 9100448 | December 4, 2024 | Service bulletin |
What 9100448 covers
Seats & interior — the component vocabulary NHTSA files this communication under.
Questions buyers ask
What is TSB 9100448?
9100448 is a service bulletin filed with NHTSA by Jeep, covering the Jeep Grand Cherokee across the 2011–2013 model years. NHTSA's summary reads: HEADREST Incoming Vehicles with Deployed Active Head Rest (AHR) should have a through enquiry. If there is no Broken Pieces or Electrical failure, Direction to follow the RESET Procedure in service Library to RESET the AHR
Which vehicles does 9100448 cover?
NHTSA's file names Jeep Grand Cherokee (2011–2013). A bulletin number can be re-issued against more vehicles later, so check the model-year list on this page against your own.
Is TSB 9100448 a recall, and is the repair free?
No. 9100448 is repair guidance the manufacturer sent its dealers, not a safety defect finding. You pay for the work unless the vehicle is still under warranty. Recall repairs, by contrast, are always free.
How do I get the full text of 9100448?
Take the document ID to a dealer's service desk, or search NHTSA's manufacturer-communications records. This page carries every document ID filed under 9100448, its date, and NHTSA's own summary from the public file.
Every number on this page is a count of records in the federal complaint, recall, and investigation files published by NHTSA's Office of Defects Investigation. This page lists only what NHTSA's manufacturer-communications file records under 9100448. Check any specific vehicle's open recalls by VIN at nhtsa.gov/recalls.