TSB 69920 — Dodge Service bulletin
69920 is a service bulletin on file with NHTSA for the Dodge Caravan, 2010 model years, filed and re-filed as 3 documents. A TSB is factory repair guidance, not a recall — the repair is not automatically free.
What the bulletin says. Warranty Bulletin D-20-19 (X87) Active Head Restraint - Select 2010-2017 Dodge Grand Caravan (RT)
NHTSA's own summary of the document, quoted from the public manufacturer-communications file.
Vehicles and model years 69920 names
| Vehicle | Model years |
|---|---|
| Dodge Caravan | 2010 |
Every document filed under 69920
Manufacturers re-issue a bulletin as the repair changes, and file separate copies for technicians and for owners. All of them carry the same number.
| Document ID | Filed | Type |
|---|---|---|
| 69920 | November 11, 2020 | Service bulletin |
| 69920 | November 11, 2020 | Service bulletin |
| 69920 | November 11, 2020 | Service bulletin |
What 69920 covers
Seats & interior — the component vocabulary NHTSA files this communication under.
Questions buyers ask
What is TSB 69920?
69920 is a service bulletin filed with NHTSA by Dodge, covering the Dodge Caravan across the 2010 model years. NHTSA's summary reads: Warranty Bulletin D-20-19 (X87) Active Head Restraint - Select 2010-2017 Dodge Grand Caravan (RT)
Which vehicles does 69920 cover?
NHTSA's file names Dodge Caravan (2010). A bulletin number can be re-issued against more vehicles later, so check the model-year list on this page against your own.
Is TSB 69920 a recall, and is the repair free?
No. 69920 is repair guidance the manufacturer sent its dealers, not a safety defect finding. You pay for the work unless the vehicle is still under warranty. Recall repairs, by contrast, are always free.
How do I get the full text of 69920?
Take the document ID to a dealer's service desk, or search NHTSA's manufacturer-communications records. This page carries every document ID filed under 69920, its date, and NHTSA's own summary from the public file.
Every number on this page is a count of records in the federal complaint, recall, and investigation files published by NHTSA's Office of Defects Investigation. This page lists only what NHTSA's manufacturer-communications file records under 69920. Check any specific vehicle's open recalls by VIN at nhtsa.gov/recalls.