TSB 69912 — Chrysler and Dodge Service bulletin
69912 is a service bulletin on file with NHTSA for 2 Chrysler and Dodge models, 2010 model years, filed and re-filed as 3 documents. A TSB is factory repair guidance, not a recall — the repair is not automatically free.
What the bulletin says. Warranty Bulletin D-20-16 (X84) Active Head Restraint - Select 2010-2018 Dodge Journey (JC) and 2010-2014 Dodge Avenger/Chrysler 200 (JS)
NHTSA's own summary of the document, quoted from the public manufacturer-communications file.
Vehicles and model years 69912 names
| Vehicle | Model years |
|---|---|
| Chrysler 200 | 2010 |
| Dodge Journey | 2010 |
Every document filed under 69912
Manufacturers re-issue a bulletin as the repair changes, and file separate copies for technicians and for owners. All of them carry the same number.
| Document ID | Filed | Type |
|---|---|---|
| 69912 | November 11, 2020 | Service bulletin |
| 69912 | November 11, 2020 | Service bulletin |
| 69912 | November 11, 2020 | Service bulletin |
What 69912 covers
Seats & interior — the component vocabulary NHTSA files this communication under.
Questions buyers ask
What is TSB 69912?
69912 is a service bulletin filed with NHTSA by Chrysler and Dodge, covering 2 Chrysler and Dodge models across the 2010 model years. NHTSA's summary reads: Warranty Bulletin D-20-16 (X84) Active Head Restraint - Select 2010-2018 Dodge Journey (JC) and 2010-2014 Dodge Avenger/Chrysler 200 (JS)
Which vehicles does 69912 cover?
NHTSA's file names Chrysler 200 (2010); Dodge Journey (2010). A bulletin number can be re-issued against more vehicles later, so check the model-year list on this page against your own.
Is TSB 69912 a recall, and is the repair free?
No. 69912 is repair guidance the manufacturer sent its dealers, not a safety defect finding. You pay for the work unless the vehicle is still under warranty. Recall repairs, by contrast, are always free.
How do I get the full text of 69912?
Take the document ID to a dealer's service desk, or search NHTSA's manufacturer-communications records. This page carries every document ID filed under 69912, its date, and NHTSA's own summary from the public file.
Every number on this page is a count of records in the federal complaint, recall, and investigation files published by NHTSA's Office of Defects Investigation. This page lists only what NHTSA's manufacturer-communications file records under 69912. Check any specific vehicle's open recalls by VIN at nhtsa.gov/recalls.