TSB 28874 — Volvo Service bulletin
28874 is a service bulletin on file with NHTSA for the Volvo XC90, 2016–2021 model years, filed and re-filed as 2 documents. A TSB is factory repair guidance, not a recall — the repair is not automatically free.
What the bulletin says. This is a TJ If detected during Pre-delivery inspection or if customer complaints of chipped/cracked/distorted screen/glass within 6 months in service we request more information, follow advise under "Service".
NHTSA's own summary of the document, quoted from the public manufacturer-communications file.
Vehicles and model years 28874 names
Every document filed under 28874
Manufacturers re-issue a bulletin as the repair changes, and file separate copies for technicians and for owners. All of them carry the same number.
| Document ID | Filed | Type |
|---|---|---|
| 28874 | January 8, 2026 | Service bulletin |
| 28874 | December 10, 2025 | Service bulletin |
Questions buyers ask
What is TSB 28874?
28874 is a service bulletin filed with NHTSA by Volvo, covering the Volvo XC90 across the 2016–2021 model years. NHTSA's summary reads: This is a TJ If detected during Pre-delivery inspection or if customer complaints of chipped/cracked/distorted screen/glass within 6 months in service we request more information, follow advise under "Service".
Which vehicles does 28874 cover?
NHTSA's file names Volvo XC90 (2016–2021). A bulletin number can be re-issued against more vehicles later, so check the model-year list on this page against your own.
Is TSB 28874 a recall, and is the repair free?
No. 28874 is repair guidance the manufacturer sent its dealers, not a safety defect finding. You pay for the work unless the vehicle is still under warranty. Recall repairs, by contrast, are always free.
How do I get the full text of 28874?
Take the document ID to a dealer's service desk, or search NHTSA's manufacturer-communications records. This page carries every document ID filed under 28874, its date, and NHTSA's own summary from the public file.
Every number on this page is a count of records in the federal complaint, recall, and investigation files published by NHTSA's Office of Defects Investigation. This page lists only what NHTSA's manufacturer-communications file records under 28874. Check any specific vehicle's open recalls by VIN at nhtsa.gov/recalls.