TSB 24B47 — Ford and Lincoln Manufacturer communication
24B47 is a manufacturer communication on file with NHTSA for 9 Ford and Lincoln models, 2001–2023 model years, filed and re-filed as 3 documents. A TSB is factory repair guidance, not a recall — the repair is not automatically free.
What the bulletin says. Certain 2018 - 2024 Model Year Various Vehicles Update SYNC Software In all the affected vehicles, due to an error in the SYNC software, you may experience SYNC system instability concerns and/or a failure to preserve certain settings across ignition cycles. This may result in a…
NHTSA's own summary of the document, quoted from the public manufacturer-communications file.
Vehicles and model years 24B47 names
| Vehicle | Model years |
|---|---|
| Ford EcoSport | 2020, 2021, 2022 |
| Ford Edge | 2019 |
| Ford Expedition | 2020, 2021 |
| Ford F-150 | 2019, 2020 |
| Ford Fusion | 2019, 2020 |
| Ford Mustang | 2019, 2020, 2023 |
| Ford Ranger | 2001, 2019, 2020, 2021, 2022, 2023 |
| Lincoln MKZ | 2019, 2020 |
| Lincoln Navigator | 2020 |
Every document filed under 24B47
Manufacturers re-issue a bulletin as the repair changes, and file separate copies for technicians and for owners. All of them carry the same number.
| Document ID | Filed | Type |
|---|---|---|
| 24B47 S1 | May 10, 2025 | Manufacturer communication |
| 24B47 S1 | December 4, 2024 | Manufacturer communication |
| 24B47 | July 23, 2024 | Service bulletin |
Questions buyers ask
What is TSB 24B47?
24B47 is a manufacturer communication filed with NHTSA by Ford and Lincoln, covering 9 Ford and Lincoln models across the 2001–2023 model years. NHTSA's summary reads: Certain 2018 - 2024 Model Year Various Vehicles Update SYNC Software In all the affected vehicles, due to an error in the SYNC software, you may experience SYNC system instability concerns and/or a failure to preserve certain settings across ignition cycles. This may result in a…
Which vehicles does 24B47 cover?
NHTSA's file names Ford EcoSport (2020–2022); Ford Edge (2019); Ford Expedition (2020–2021); Ford F-150 (2019–2020); Ford Fusion (2019–2020); Ford Mustang (2019–2020, 2023); Ford Ranger (2001, 2019–2023); Lincoln MKZ (2019–2020); Lincoln Navigator (2020). A bulletin number can be re-issued against more vehicles later, so check the model-year list on this page against your own.
Is TSB 24B47 a recall, and is the repair free?
No. 24B47 is repair guidance the manufacturer sent its dealers, not a safety defect finding. You pay for the work unless the vehicle is still under warranty. Recall repairs, by contrast, are always free.
How do I get the full text of 24B47?
Take the document ID to a dealer's service desk, or search NHTSA's manufacturer-communications records. This page carries every document ID filed under 24B47, its date, and NHTSA's own summary from the public file.
Every number on this page is a count of records in the federal complaint, recall, and investigation files published by NHTSA's Office of Defects Investigation. This page lists only what NHTSA's manufacturer-communications file records under 24B47. Check any specific vehicle's open recalls by VIN at nhtsa.gov/recalls.