TSB 21B12 — Ford Service bulletin
21B12 is a service bulletin on file with NHTSA for the Ford Taurus, 2017–2019 model years, filed and re-filed as 2 documents. A TSB is factory repair guidance, not a recall — the repair is not automatically free.
What the bulletin says. Certain 2017-2019 Model Year Explorer Police Inceptor - Utility / Taurus Police Inceptor -Sedan Vehicles equipped with Front Door Ballistic Panels Front Door Ballistic Panel Replacement; Owner Letter mailed In some of the affected vehicles, the Level 4 ballistic panel tiles may…
NHTSA's own summary of the document, quoted from the public manufacturer-communications file.
Vehicles and model years 21B12 names
| Vehicle | Model years |
|---|---|
| Ford Taurus | 2017, 2018, 2019 |
Every document filed under 21B12
Manufacturers re-issue a bulletin as the repair changes, and file separate copies for technicians and for owners. All of them carry the same number.
| Document ID | Filed | Type |
|---|---|---|
| 21B12 | October 31, 2021 | Service bulletin |
| 21B12 | September 28, 2021 | Service bulletin |
Questions buyers ask
What is TSB 21B12?
21B12 is a service bulletin filed with NHTSA by Ford, covering the Ford Taurus across the 2017–2019 model years. NHTSA's summary reads: Certain 2017-2019 Model Year Explorer Police Inceptor - Utility / Taurus Police Inceptor -Sedan Vehicles equipped with Front Door Ballistic Panels Front Door Ballistic Panel Replacement; Owner Letter mailed In some of the affected vehicles, the Level 4 ballistic panel tiles may…
Which vehicles does 21B12 cover?
NHTSA's file names Ford Taurus (2017–2019). A bulletin number can be re-issued against more vehicles later, so check the model-year list on this page against your own.
Is TSB 21B12 a recall, and is the repair free?
No. 21B12 is repair guidance the manufacturer sent its dealers, not a safety defect finding. You pay for the work unless the vehicle is still under warranty. Recall repairs, by contrast, are always free.
How do I get the full text of 21B12?
Take the document ID to a dealer's service desk, or search NHTSA's manufacturer-communications records. This page carries every document ID filed under 21B12, its date, and NHTSA's own summary from the public file.
Every number on this page is a count of records in the federal complaint, recall, and investigation files published by NHTSA's Office of Defects Investigation. This page lists only what NHTSA's manufacturer-communications file records under 21B12. Check any specific vehicle's open recalls by VIN at nhtsa.gov/recalls.