TSB 21B11 — Ford Service bulletin
21B11 is a service bulletin on file with NHTSA for the Ford Explorer, 2014–2015 model years. A TSB is factory repair guidance, not a recall — the repair is not automatically free.
What the bulletin says. Customer Satisfaction Program 21B11 Certain 2014-2016 Model Year Explorer Vehicles 2nd Row Inflatable Seat Belt: In all of the affected vehicles, the air bag light may illuminate as a result of a worn or damaged connection to the rear inflatable seat belt connector.
NHTSA's own summary of the document, quoted from the public manufacturer-communications file.
Vehicles and model years 21B11 names
| Vehicle | Model years |
|---|---|
| Ford Explorer | 2014, 2015 |
Every document filed under 21B11
| Document ID | Filed | Type |
|---|---|---|
| 21B11 | January 21, 2022 | Service bulletin |
What 21B11 covers
Airbags, Electrical — the component vocabulary NHTSA files this communication under.
Questions buyers ask
What is TSB 21B11?
21B11 is a service bulletin filed with NHTSA by Ford, covering the Ford Explorer across the 2014–2015 model years. NHTSA's summary reads: Customer Satisfaction Program 21B11 Certain 2014-2016 Model Year Explorer Vehicles 2nd Row Inflatable Seat Belt: In all of the affected vehicles, the air bag light may illuminate as a result of a worn or damaged connection to the rear inflatable seat belt connector.
Which vehicles does 21B11 cover?
NHTSA's file names Ford Explorer (2014–2015). A bulletin number can be re-issued against more vehicles later, so check the model-year list on this page against your own.
Is TSB 21B11 a recall, and is the repair free?
No. 21B11 is repair guidance the manufacturer sent its dealers, not a safety defect finding. You pay for the work unless the vehicle is still under warranty. Recall repairs, by contrast, are always free.
How do I get the full text of 21B11?
Take the document ID to a dealer's service desk, or search NHTSA's manufacturer-communications records. This page carries every document ID filed under 21B11, its date, and NHTSA's own summary from the public file.
Every number on this page is a count of records in the federal complaint, recall, and investigation files published by NHTSA's Office of Defects Investigation. This page lists only what NHTSA's manufacturer-communications file records under 21B11. Check any specific vehicle's open recalls by VIN at nhtsa.gov/recalls.