TSB 20-2004 — Ford Service bulletin
20-2004 is a service bulletin on file with NHTSA for the Ford Focus, 2012–2014 model years. A TSB is factory repair guidance, not a recall — the repair is not automatically free.
What the bulletin says. Some 2012-2018 Focus Electric vehicles may exhibit a Stop Safely Now message displayed in the instrument panel cluster (IPC) message center. This may be due to either an internal coolant leak on the upper or lower high voltage battery or corrosion on the lower high voltage…
NHTSA's own summary of the document, quoted from the public manufacturer-communications file.
Vehicles and model years 20-2004 names
| Vehicle | Model years |
|---|---|
| Ford Focus | 2012, 2013, 2014 |
Every document filed under 20-2004
| Document ID | Filed | Type |
|---|---|---|
| TSB 20-2004 | January 15, 2020 | Service bulletin |
What 20-2004 covers
Electrical — the component vocabulary NHTSA files this communication under.
Questions buyers ask
What is TSB 20-2004?
20-2004 is a service bulletin filed with NHTSA by Ford, covering the Ford Focus across the 2012–2014 model years. NHTSA's summary reads: Some 2012-2018 Focus Electric vehicles may exhibit a Stop Safely Now message displayed in the instrument panel cluster (IPC) message center. This may be due to either an internal coolant leak on the upper or lower high voltage battery or corrosion on the lower high voltage…
Which vehicles does 20-2004 cover?
NHTSA's file names Ford Focus (2012–2014). A bulletin number can be re-issued against more vehicles later, so check the model-year list on this page against your own.
Is TSB 20-2004 a recall, and is the repair free?
No. 20-2004 is repair guidance the manufacturer sent its dealers, not a safety defect finding. You pay for the work unless the vehicle is still under warranty. Recall repairs, by contrast, are always free.
How do I get the full text of 20-2004?
Take the document ID to a dealer's service desk, or search NHTSA's manufacturer-communications records. This page carries every document ID filed under 20-2004, its date, and NHTSA's own summary from the public file.
Every number on this page is a count of records in the federal complaint, recall, and investigation files published by NHTSA's Office of Defects Investigation. This page lists only what NHTSA's manufacturer-communications file records under 20-2004. Check any specific vehicle's open recalls by VIN at nhtsa.gov/recalls.