TSB 02-003-23 — Mazda Service bulletin
02-003-23 is a service bulletin on file with NHTSA for the Mazda CX-9, 2007–2015 model years. A TSB is factory repair guidance, not a recall — the repair is not automatically free.
What the bulletin says. Some customers may complain of signs of oil on the struts or shock absorbers. In most cases the oil that is present is normal, and a result of the oil that remains on the shaft during the normal sweeping process of the shaft seal. Follow the inspection guidelines below to…
NHTSA's own summary of the document, quoted from the public manufacturer-communications file.
Vehicles and model years 02-003-23 names
Every document filed under 02-003-23
| Document ID | Filed | Type |
|---|---|---|
| 02-003-23 | October 17, 2023 | Service bulletin |
What 02-003-23 covers
Suspension — the component vocabulary NHTSA files this communication under.
Questions buyers ask
What is TSB 02-003-23?
02-003-23 is a service bulletin filed with NHTSA by Mazda, covering the Mazda CX-9 across the 2007–2015 model years. NHTSA's summary reads: Some customers may complain of signs of oil on the struts or shock absorbers. In most cases the oil that is present is normal, and a result of the oil that remains on the shaft during the normal sweeping process of the shaft seal. Follow the inspection guidelines below to…
Which vehicles does 02-003-23 cover?
NHTSA's file names Mazda CX-9 (2007–2015). A bulletin number can be re-issued against more vehicles later, so check the model-year list on this page against your own.
Is TSB 02-003-23 a recall, and is the repair free?
No. 02-003-23 is repair guidance the manufacturer sent its dealers, not a safety defect finding. You pay for the work unless the vehicle is still under warranty. Recall repairs, by contrast, are always free.
How do I get the full text of 02-003-23?
Take the document ID to a dealer's service desk, or search NHTSA's manufacturer-communications records. This page carries every document ID filed under 02-003-23, its date, and NHTSA's own summary from the public file.
Every number on this page is a count of records in the federal complaint, recall, and investigation files published by NHTSA's Office of Defects Investigation. This page lists only what NHTSA's manufacturer-communications file records under 02-003-23. Check any specific vehicle's open recalls by VIN at nhtsa.gov/recalls.